Why are my file uploads failing?

Background

There are many areas and tools in Procore that allow you to upload files. If a file fails to upload, you will see an error message that the upload failed.  

Answer

File uploads can fail in Procore due to several factors, such as a slow or interrupted internet connection, a file size being larger than the upload limit, or a file being corrupt. 

• The file is encrypted, password protected, or corrupt.

• The file is in an outdated or unsupported PDF version.

• The file may be too large. To help avoid upload errors, divide large files into smaller files.

• If a file is larger than 2GB, we recommend uploading it to the Documents tool through Procore's web application or Procore Drive. See How can I upload large files to the Procore Web App? and Upload Files into a Folder in Procore Drive. Files uploaded to the Documents tool can then be attached to other items and tools in the same project.

• If you are uploading a large number of files or your total file size approaches or exceeds 50 GB, we recommend exploring the RAS/API as an alternative import method. Please contact your Procore Point of Contact (POC) to discuss these options.

• The PDF file has inconsistent formatting, markups that haven't been flattened, or fonts that haven't been embedded.

• Make sure you have a reliable network connection while uploading files to Procore.
• If your uploads to the Drawings or Specifications tools are failing, see Why are my drawing uploads failing? and Why are my specification uploads failing?

If your file upload continues to fail, please contact Procore Support for assistance.

See Also

• How can I upload large files to the Procore Web App? 
• Upload Files or Folders to the Project Level Documents Tool
• Upload Files into a Folder in Procore Drive
• Why are my drawing uploads failing?
• Why are my specification uploads failing?