Why did a 'import operation took longer than set timeout' error appear when exporting a Commitment Variation to Sage 300 CRE?

Issue

When attempting to export a Commitment Change Order (CCO) from Procore to Sage 300 CRE® with the ERP Integrations tool, an error message appeared saying the import operation took longer than the set timeout. What happened and how do I troubleshoot it?

Error Message:

The import operation took longer than the set timeout.
Cause:

Some possible causes for this issue include:
- A process supporting the Sage 300 CRE® server has become non-responsive.
- The hh2 synchronization client needs to be restarted.

Solution

To troubleshoot this issue, follow these steps on the Sage 300 CRE® server:

Step 1: End Task the Unresponsive Process

Follow these steps on your Sage 300 CRE® server:

Launch Task Manager.
Tip! To learn how to launch Task Manager for your version of Microsoft Windows, visit Microsoft Support.
Click the Processes or Details tab.
Highlight the Timberline Object Viewer (i.e., tsOject.exe).
Click End Task.
Repeat the steps above for every instance of the Timberline Object Viewer on the server.

Step 2: Restart the hh² Synchronization Service

Follow these steps on your Sage 300 CRE® server:

Start the Services MMC snap-in.
Tip! To learn how to start Services, visit Services Microsoft Management Console (MMC).
Right-click the hh² Synchronization Service and choose Restart.

Step 3: Retry the CV Export

After completing the steps above, retry the export process. For instructions, see Export a CCO to Sage 300 CRE®.