Send Logs to Support for Issues with a Model (iOS)
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Objective
To send logs to Support for issues with a model in the Procore app on an iOS mobile device.
Background
If you encounter an issue while viewing a model in the Procore app on an iOS mobile device, you can report the issue by sending logs to Procore Support.
Note: If you are experiencing issues that are not limited to the Models tool, see Procore for iOS: Troubleshooting Tips and How do I report an issue from Procore's mobile app?
Things to Consider
- Required User Permissions:
- 'Read Only' or higher permissions to the Models tool.
Steps
- Navigate to the Models tool using the Procore app on an iOS mobile device.
- Tap the circle ellipsis
icon on the model you want to report an issue on. - Tap Send Logs to Support.
- In the Description box, explain the issue that is occurring.
- Tap Send.