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Procore Support (en-au)

Why are my drawing uploads failing?

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Answer

Drawing uploads can fail if the file is encrypted, password protected or corrupt or if it's an outdated or unsupported PDF version. If your drawing upload fails, you may see an error message in the Upload Box. 

Below are possible error messages and tips on resolving issues.

We are unable to process the file you uploaded
  • Explanation: This indicates there is an issue with the file.
  • Possible Resolutions:
    • Option 1: Open the file in a PDF project group such as Adobe Acrobat, then save the file as a PDF again. The process of opening and saving a file in a PDF viewer can sometimes resolve errors.
    • Option 2: Open the file in a PDF viewer such as Preview on Mac or Acrobat on PC or Mac. If the file is corrupt, an error message should appear. Corrupt files cannot be viewed and you will need to create or request a new version of the file to upload.
    • Option 3: If you are still having issues with the file, Procore recommends requesting a new file from the design team for the project.
Your upload is not an Adobe 9.0+ compliant PDF
  • Explanation: The file could be an outdated PDF that needs to be updated before uploading to Procore.
  • Possible Resolutions:
    • Option 1: Open the file in a PDF viewer such as Acrobat, then save the file again.
      Note: Make sure the file is not encrypted, password protected or corrupt. 
    • Option 2: Using the "Microsoft Print to PDF" function in Bluebeam can resolve most errors. Follow the steps below:
      1. Open the file in Bluebeam.
      2. Click File > Print, or press CTRL + P (Windows) or COMMAND + P (Mac) on your keyboard.
      3. Select Microsoft Print to PDF from the drop-down menu next to Name.
      4. Click Advanced.
      5. Select Vector from the Printing Engine drop-down menu.
      6. Select Auto from the Print Data Type drop-down menu.
      7. Click OK.
      8. Click Print.
      9. Enter a filename for the new file.
        Note: Make sure "PDF" is selected as the file type.
      10. Click OK.
      11. Upload the PDF to Procore.
If this error persists, please contact support@procore.com
  • Explanation: This indicates there was a temporary issue while your file was being processed.
  • Possible Resolution: Please try uploading the file again. If the file still fails after 3 attempts, please contact our Support team for further assistance. 

See Also