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Procore Support (en-au)

Why are my specification uploads failing?

Answer

Specification uploads can fail if the file is encrypted, password protected or corrupt or if it's an outdated or unsupported PDF version. Issues can also occur if the font used in the PDF is not embedded. 

Below are two possible solutions:

  • Option 1: Resave the PDF file.
    1. Open the file in a PDF project group such as Adobe Acrobat.
    2. Save the file as a PDF again.
    3. Upload the file to Procore.
       
  • Option 2: Export the PDF to a Microsoft Word document and then resave the file as a PDF.
    1. Open the file in Adobe Acrobat.
    2. Export the file to a Microsoft Word document.
    3. Open the file in Microsoft Word.
    4. Save the file as a PDF. 
    5. Upload the file to Procore.
       

If your specification upload continues to fail, please contact support@procore.com.

 

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