Unlock a User Account in the Company Directory
Objective
To unlock a user account that has been locked after three failed login attempts.
Background
Procore accounts with a lockout policy will lock a user out after three failed login attempts. To regain access, the user must reset their password, or a Admin of the Company Directory can unlock their account.
Things to Consider
Steps
- Navigate to the Company level Directory tool.
- Click Edit next to the user.
- Note: There will be a banner at the top of the page indicating that the user is locked out and cannot log in.
- Click Unlock Account.
Note: The banner will disappear and the user's account will no longer be locked. They will have three attempts to log in again.