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What email notifications are sent from workflows?

  1. Last updated
    Jul 16, 2025
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Answer

The Workflows tool sends out various automatic email notifications to users when certain events take place on a workflow. Some emails notify users of a specific action to complete and others are a digest containing the information of multiple notifications into a single notification.

 Note
PDM Notifications operate slightly different from other tools where all notifications, regardless of type, are sent at the top of the hour. Users will not see the notifications right away.

The table details workflow details for a notification event.

Notification Event

Description

Recipient(s)

Email Delivery Time

Notes

Assignment Required

A current workflow step does not have an assigned responder.
Workflow Manager		 Sent at the time of the notification event.  

Due Tomorrow


A workflow step is due in one (1) day.
Workflow Manager		 Sent in a digest email at 7 AM in the local time zone of the project.   


Error



An error has occurred during the process of completing a workflow.

 

Workflow Manager

Sent at the time of the notification event.		 An error may occur when a value is missing on a field specified in a condition step in a workflow template. See What are the different types of steps in a workflow?


New Workflow Applied
A new workflow is applied to an item with a workflow that is already in progress.

Workflow Manager
Sent at the time of the notification event.		 If a different workflow manager is assigned to the new workflow, only the new workflow manager is notified. 


Overdue Reminder


A response has not been submitted by the specified due of the current step in a workflow.

 Assignee

&

Workflow Manager


Sent in a digest email at 7 AM every day in local time zone of the project.
Overdue Reminder emails are sent to Workflow Managers in the local time zone of the company. 


Step Assignment


A response is needed from a workflow member assigned to the current step.



Assignee

Sent at the time of the notification event.		 If a recipient is going to be sent many 'Step Assignment' notifications at one time, emails may be delivered later in a digest email instead.


Workflow Completed


A workflow on an item has been completed. 



Workflow Distribution List

&

Notification Recipients

Sent at the time of the notification event.		 The 'Workflow Distribution List' is set when configuring a workflow template in a tool's settings. See Configure a Workflow Template on a Project.

Workflow Restarted

Workflow managers are notified when a workflow has been restarted.
Workflow Manager		 Sent at the time of the notification event.  


Workflow Step Information


A specific step in a workflow has become the current step. 

Notification Recipients
Sent in a digest email at 7 AM in the local time zone of the company. 		 'Notification Recipients' are added to a workflow step in the Company Workflows tool. See Create a Workflow Template.