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When does my user session expire on Procore's Support site?

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Background

As a security precaution, logged in users to support.procore.com will automatically be logged out of their active user session if they are inactive for an extended period of time.

expired-user-session.png

 

If you have access to a company's Training Centre (e.g. https://support.procore.com/acme) and realise that you can no longer view its content, you'll be prompted to log in for authentication purposes. To solve this problem, simply log in again. See How do I log in to Procore's Support site?

The reason why your user session might have expired is explained below.

Answer

There are two different ways that your user session can expire. 

  • Inactivity Timeout: Users will automatically be logged out if they have no user activity on en-au.support.procore.com for 30 days. 
  • Authentication Timeout: Once a user has successfully logged in to https://support.procore.com, their user session will automatically expire after 30 days, regardless of user activity.

See Also