Where and how does Procore store customer information?
Data stored on the Procore Platform is currently divided into two categories: file storage and application data storage.
File storage includes all documents, photos, drawings, specifications, models and any other attachments.
Application data storage includes anything written to our data stores. The data includes:
- System generated metadata (for example, the creator of an item, time stamps or logs)
- Anything entered via the keyboard (for example, information entered in the Directory tool)
- Anything entered into user input fields via the Procore API or other import processes
Procore leverages Amazon's cloud storage service: Amazon Simple Storage Service (Amazon S3). Amazon S3 is a simple web service interface used to store and retrieve data securely at any time from anywhere on the web.
Think of this as an alternative to storing files on a data drive, except not only is your data accessible from wherever you need it, but it's stored in a place where you can be confident your information is safe and secure.
In Procore, the File Storage Profile field identifies the geographical region in which your data is stored. You can find this field on the Company Settings > General Settings page in the Company level Admin tool in the Storage Location section.
Procore currently supports a number of file storage profiles:
- Australia & New Zealand: apse2
- Bahrain: me01
- Brazil: sa01
- Canada: ca01
- France: fr01
- Germany: de01
- Hong Kong: ape01
- Ireland: ie01
- Italy: it01
- Korea: apne02
- Singapore: apse01
- South Africa: af01
- Sweden: se01
- United Kingdom: uk01
- United States: default
Application Data Storage
All other user input data, meaning anything entered into a form in the Procore application (or system-generated), is considered application data.
Procore utilises a number of industry-leading data storage systems and services. For a current list of these systems and services or if you have specific questions, please contact your Procore Customer Success Manager (CSM).
Procore currently offers our customers unlimited data storage on the Procore Platform.