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Procore Support (en-au)

Where and how does Procore store customer information?


For documents and photos that users upload, Procore leverages Amazon's cloud storage service, S3 (Amazon Simple Storage Service). Amazon Web Services provides enterprise-class tools that have been proven to be both reliable and secure for today's web-based applications. Amazon’s cloud computing services are in use at companies of all sizes, from startups to large organizations such as, Eli Lilly, 3M, NASA and others.

It is important to note that Procore only hosts customer documents on Amazon S3; no client User IDs or Passwords are stored on S3. Highly sensitive data is always stored in Procore’s own private database servers.

For Procore's application and database servers, Procore leverages Amazon Web Services (AWS). For more technical information about data security, please see AWS Cloud Security. All servers run 24x7 custom monitoring tools with email/SMS timed escalations.