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Procore Support (en-au)

Why do some of our project's RFI numbers have two prefixes?


If a user with 'Admin' level permission on the RFIs tool enables the RFI Prefix by Project Stage setting in the Configure Settings page after one or more RFIs have been created, the system might apply a prefix to some of your existing RFIs. Typically, this occurs when users have created one or more RFIs with a manually inputted prefix. The illustration below shows an example of how your existing RFIs might be affected should you enable this setting mid-project. For best results, it is strongly recommended that your project team decide configure prefix and numbering settings at the beginning of a project (i.e., BEFORE your team starts creating RFIs).



If you decided that you want turn the RFI Prefix Number by Stage ON, the only way to correct the issue is to manually edit your RFI numbers as shown in the animated image below. Note that immediately after turning the setting ON, Procore will automatically start number assignments with the number 1. As shown below, you will need to edit the RFI, select a Project Stage prefix from the drop-down list and then modify the RFI number as needed.
Note: Before you click Save Changes, you also have the option to click the Undo Number Change link which reverts the number back to the state it was in after the initial setting change.


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