Professional Services and Support Offerings
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Implementation and Service Packages
| Service Name | Details | Duration | Cost |
|---|---|---|---|
| Advise Package | This package is designed to help you achieve a faster time to value and get you off to a strong start during the first weeks with Procore. In this package, the Procore team is available to advise the Procore Committee during the implementation period, and the customer is responsible for rollout and training for their external teams and projects. | Varies | Varies - reach out to your Procore point of contact |
| Consult Package | This package is designed to help you achieve a faster time to value and get you off to a strong start during the first weeks with Procore. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to consult the customer, on how to make Procore work for their business, and has been assigned some available hours to assist the customer with implementation and training. | Varies | Varies - reach out to your Procore point of contact |
| Deliver Package | This package is designed to help you achieve a faster time to value and get you off to a strong start during the first weeks with Procore. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to not only consult but help deliver your desired outcomes through partnership in product configuration and training. | Varies | Varies - reach out to your Procore point of contact |
| CoreStart Professional Services Package | This package is designed to provide flexibility to you and your teams while getting you off to a strong start during the first 12 weeks with Procore and will help accelerate time to value. All services included in this package expire 12 weeks after service start date. Note: This package is only available to certain Procore customers based on their Annual Construction Volume (Annual Turnover). Reach out to your Procore point of contact for more information. | 12 Weeks | $5,000 |
| Expand Advise Package | This package is designed to help you achieve a faster time to value and get you off to a strong start with your new Procore solutions. In this package, the Procore team is available to advise your Procore Committee during the implementation period, as you rollout and train your external teams and projects. All services included in this package are available for 6 weeks after service start date. Note: This package is only available for Procore customers adding additional products to their subscription. | 6 Weeks | $3,000 |
| Expand Consult Package | This package is designed to help you achieve a faster time to value and get you off to a strong start with your new Procore solutions. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to consult with you, on how to make Procore work for your business, and has been assigned some available hours to assist you with implementation and training. All services included in this package is available for 10 weeks after service start date. Note: This package is only available for Procore customers adding additional products to their subscription. | 10 Weeks | $5,000 |
| Expand Deliver Package | This package is designed to help you achieve a faster time to value and get you off to a strong start with your new Procore solutions. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to not only consult but help deliver your desired outcomes through partnership in product configuration and training. All services included in this package expire 14 weeks after service start date. Note: This package is only available for Procore customers adding additional products to their subscription | 14 Weeks | $8,000 |
| Premier Support Silver | Support services designed to provide clients with quicker response times, expert troubleshooting, proactive issue management, and monthly support reporting and consultation. Includes access for up to twelve (12) company admin users as designated points-of-contact for Customer Support for personalised support via phone and email 24-hours a day, 7 days a week. | Recurring Annual Fee | Varies |
| Premier Support Bronze | Support services designed to provide clients with quicker response times, expert troubleshooting, proactive issue management, and monthly support reporting and consultation. Includes access for up to three (3) company admin users as designated points-of-contact for Customer Support for personalised support via phone and email 24 hours a day, 5 days a week. | Recurring Annual Fee | Varies |
| Analytics Implementation Core | A guided Analytics implementation, with assistance on connecting Power BI and Procore Analytics, setting up out-of-the-box reports, and training for power user(s). | 12 Months | $2,000 |
| Analytics Implementation Plus | A guided implementation with strategic planning for rollout and training. Procore’s team can provide detailed requirements discovery and custom report design; configuration and best practice consultation; and end user training. | 12 Months | $5,000 |
| Custom Integration Development & Support | Procore-provided custom integration development. Best for Clients who do not have internal technical resources and need Procore integration development resources. Note: requires a custom statement of work and scoping performed by the Technical Services team. Yearly Support & Maintenance fee will apply. | Varies, Includes Recurring Annual Fee |
Varies |
| Custom Professional Services (Statement of Work) | Custom bundle of multiple services (outlined below) based on business needs. Also used for Technical Services such as Custom Integration Development & Support, as well as Integration Consulting Services. | Varies | Varies |
| ERP Core Implementation | Mandatory setup fee to set up and configure ERP connector. | 12 Months | $1,800 |
| ERP Implementation Plus | This service is designed to enable greater adoption of ERP connectors by providing additional training, consultation, and ERP SOP guidance and development. | Varies | $4,500 |
| QuickConnect Implementation Core | A foundational integration package designed to connect one approved people or project source system to Procore. Includes a dedicated integration specialist to guide the process, standard configuration templates, and up to five custom field additions. | 12 months | $3,000 |
| QuickConnect Implementation Plus | A robust integration package offering enhanced customization. Includes connection to one approved people or project source system, unlimited custom field configurations, and field calculations. | 12 months | $6,000 |
| QuickConnect Implementation Specialized | An advanced integration package tailored for unique or highly complex systems, including SQL-based or API-endpoint connections. Provides fully customized integration configuration, advanced field calculations, and up to four daily syncs. |
12 months | $12,000 |
| Training Centre Plus Implementation | A guided implementation for customers purchasing the Training Centre product. This includes enhanced site design and formatting. | 12 Months | $3,000 |
Add-on Services
| Service Name | Details | Duration | Cost |
|---|---|---|---|
| Procore Consulting Services | Virtual consulting services with Procore resources such as Strategic Product Consultants and Training Management Specialists. Common uses include deep-dive virtual consulting for the Procore suite of tools and custom Procore reporting. Includes 5 hours of client activities. Refer to this page for examples of how these services can be used. |
12 Months | $1,375/5 Hours of Client Activities |
| Procore Custom Solutions | Development time for building custom forms, workflows, and tools for the Procore platform. Purchased in 5-hour blocks. Work performed by Procore's Custom Solutions team. Screen reader support enabled. | 12 Months | $1,000/5 Hours |
| Integration Consulting Services | Virtual integration consulting services with Procore’s Technical Services team. Best for Clients who are building a custom integration between another system/environment and Procore. This service provides great value and expertise whether you have your own internal technical resources or are working with a third-party integrations consultant. | 12 Months | Statement of Work required |
| ERP Test Environment | This service is for ERP Integrated customers who need to test the integration in a live test environment or monthly sandbox environment. |
12 Months | $2,700 |
| Remote Admin Services | Account configuration/setup and data entry services with Procore's Remote Admin Services team. Available services include configuration of company and project settings; creation and setup of new projects; and a variety of data entry services, including project backlog. | 12 Months | Varies - Statement of Work required |
| Training Centre Consulting Services | Virtual integration consulting services with Procore’s Training Centre Services team. | 12 Months | $1,000/5 Hours |
| Analytics Consulting Services |
Virtual consulting services with Procore Analytics Developers, Implementation Specialists. Common uses include Procore Analytics deep-dive familiarization and training, custom report development, and out of the box report modifications. Purchased in 5-hour blocks.
Consulting / Training
Development
|
12 Months | $1,000/5 Hours |
| Onsite Training | Onsite strategic consulting or training with the client, delivered by Procore's Strategic Product Consultants. Flat fee per day, which includes travel expenses. | 12 Months | $7,000/Day - Statement of Work required |
Professional Services are highly recommended for all Procore Customers, particularly first-time Customers or those who are purchasing a new Procore product. Net-new Procore Customers who do NOT purchase services for Implementation are routed through our digital self-serve onboarding experience. Details on self-service support can be found here.
Note: All prices listed are in USD. Please speak to your Procore Point of Contact for pricing in other currencies if necessary.
Implementation and Service Packages
| Service Name | Details | Duration | Cost |
|---|---|---|---|
| Advise Package | This package is designed to help you achieve a faster time to value and get you off to a strong start during the first 12 weeks with Procore. In this package, the Procore team is available to advise your Procore Committee during the implementation period as you rollout and train your teams. All services included in this package expire 12 weeks after service start date. | 12 Weeks | $6,450 AUD |
| Consult Package | This package is designed to help you achieve a faster time to value and get you off to a strong start during the first 18 weeks with Procore. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to consult with you on how to make Procore work for your business, and will assist with implementation, training and rollout. All services included in this package expire 18 weeks after service start date. | 18 Weeks | $15,250 AUD |
| Deliver Package | This package is designed to help you achieve a faster time to value and get you off to a strong start during the first 24 weeks with Procore. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to not only consult but help deliver your desired outcomes through partnership in product configuration and training. All services included in this package expire 24 weeks after service start date. | 24 Weeks | $28,250 AUD |
| Expand Advise Package | This package is designed to help you achieve a faster time to value and get you off to a strong start with your new Procore solutions. In this package, the Procore team is available to advise your Procore Committee during the implementation period, as you rollout and train your external teams and projects. All services included in this package are available for 6 weeks after service start date. Note: This package is only available for Procore customers adding additional products to their subscription. | 6 Weeks | $3,800 AUD |
| Expand Consult Package | This package is designed to help you achieve a faster time to value and get you off to a strong start with your new Procore solutions. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to consult with you, on how to make Procore work for your business, and has been assigned some available hours to assist you with implementation and training. All services included in this package is available for 10 weeks after service start date. Note: This package is only available for Procore customers adding additional products to their subscription. | 10 Weeks | $6,450 AUD |
| Expand Deliver Package | This package is designed to help you achieve a faster time to value and get you off to a strong start with your new Procore solutions. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to not only consult but help deliver your desired outcomes through partnership in product configuration and training. All services included in this package expire 14 weeks after service start date. Note: This package is only available for Procore customers adding additional products to their subscription. | 14 Weeks | $10,875 AUD |
| PDM Implementation | The Procore team will lead existing customers through a comprehensive set of Document Management tools configuration and consultation conversations for your first Procore PDM project. Culminating in one end user training. | 8 Weeks | |
| Premier Support Silver | Support services designed to provide clients with quicker response times, expert troubleshooting, proactive issue management, and monthly support reporting and consultation. Includes access for up to twelve (12) company admin users as designated points-of-contact for Customer Support for personalized support via phone and email 24-hours a day, 7 days a week. | Recurring Annual Fee | Varies |
| Premier Support Bronze | Support services designed to provide clients with quicker response times, expert troubleshooting, proactive issue management, and monthly support reporting and consultation. Includes access for up to three (3) company admin users as designated points-of-contact for Customer Support for personalized support via phone and email 24 hours a day, 5 days a week. | Recurring Annual Fee | Varies |
| Analytics Implementation Core | A guided Analytics implementation, with assistance on connecting Power BI and Procore Analytics, setting up out-of-the-box reports, and training for power user(s). | 12 Months | $3,000 AUD |
| Analytics Implementation Plus | A guided implementation with strategic planning for rollout and training. Procore’s team can provide detailed requirements discovery and custom report design; configuration and best practice consultation; and end user training. | 12 Months | $7,500 AUD |
| ERP Core Implementation | Mandatory setup fee to set up and configure ERP connector. | 12 Months | $2,400 AUD |
| ERP Implementation Plus | This service is designed to enable greater adoption of ERP connectors by providing additional training, consultation, and ERP SOP guidance and development. | Varies | $6,000 AUD |
| Training Centre Plus Implementation | A guided implementation for customers purchasing the Training Centre product. This includes enhanced site design and formatting. | 12 Months | $4,500 AUD |
| Custom Professional Services (Statement of Work) | Custom bundle of multiple services (outlined below) based on business needs. Also used for Technical Services such as Custom Integration Development & Support, as well as Integration Consulting Services. | Varies | Varies |
| Custom Integration Development & Support | Procore-provided custom integration development. Best for clients who do not have internal technical resources and need Procore integration development resources. Note: requires a custom statement of work and scoping performed by the Technical Services team. Yearly Support & Maintenance fee will apply. | Varies | Varies |
Add-on Services
| Service Name | Details | Duration | Cost |
|---|---|---|---|
| Procore Consulting Services | Virtual consulting services with Procore resources such as Strategic Product Consultants and Training Management Specialists. Common uses include deep-dive virtual consulting for the Procore suite of tools and custom Procore reporting. Includes 5 hours of client activities. Refer to this page for examples of how these services can be used. |
12 Months | $1,500 AUD/5 Hours of Client Activities |
| ERP Test Environment | This service is for ERP Integrated customers who need to test the integration in a live test environment or monthly sandbox environment. | 12 Months | $3,600 AUD |
| Remote Admin Services | Account configuration/setup and data entry services with Procore's Remote Admin Services team. Available services include configuration of company and project settings; creation and setup of new projects; and a variety of data entry services, including project backlog | 12 Months | Varies - Statement of Work required |
| Training Centre Consulting Services | Virtual integration consulting services with Procore’s Training Centre Services team. | 12 Months | $1,500 AUD/5 Hours |
| Analytics Consulting Services |
Virtual consulting services with Procore Analytics Developers, Implementation Specialists. Common uses include Procore Analytics deep-dive familiarization and training, custom report development, and out of the box report modifications. Purchased in 5-hour blocks.
Consulting / Training
Development
|
12 Months | $1,500 AUD/5 Hours |
| Procore Custom Solutions | Development time for building custom forms, workflows, and tools for the Procore platform. Purchased in 5-hour blocks. Work performed by Procore's Custom Solutions team. Screen reader support enabled. | 12 Months | $1,500 AUD/5 Hours |
| Integration Consulting Services | Virtual integration consulting services with Procore's Technical Services team. Best for clients who are building a custom integration between another system/environment and Procore. This service provides great value and expertise whether you have your own internal technical resources or are working with a third-party integrations consultant. | 12 Months | Statement of Work required |
| Onsite Training | Onsite strategic consulting or training with the client, delivered by Procore's Strategic Product Consultants. Flat fee per day, which includes travel expenses. | 12 Months | $5,500 AUD/Day (Statement of Work required) |
Implementation and Service Packages
| Service Name | Details | Duration | Cost |
|---|---|---|---|
| Advise Package | This package is designed to help you achieve a faster time to value and get you off to a strong start during the first weeks with Procore. In this package, the Procore team is available to advise the Procore Committee during the implementation period, and the customer is responsible for rollout and training for their external teams and projects. | Varies | Varies - reach out to your Procore point of contact |
| Consult Package | This package is designed to help you achieve a faster time to value and get you off to a strong start during the first weeks with Procore. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to consult the customer, on how to make Procore work for their business, and has been assigned some available hours to assist the customer with implementation and training. | Varies | Varies - reach out to your Procore point of contact |
| Deliver Package | This package is designed to help you achieve a faster time to value and get you off to a strong start during the first weeks with Procore. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to not only consult but help deliver your desired outcomes through partnership in product configuration and training. | Varies | Varies - reach out to your Procore point of contact |
| Expand Advise Package | This package is designed to help you achieve a faster time to value and get you off to a strong start with your new Procore solutions. In this package, the Procore team is available to advise your Procore Committee during the implementation period, as you rollout and train your external teams and projects. All services included in this package are available for 6 weeks after service start date. Note: This package is only available for Procore customers adding additional products to their subscription. | 6 Weeks | $3,650 CAD |
| Expand Consult Package | This package is designed to help you achieve a faster time to value and get you off to a strong start with your new Procore solutions. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to consult with you, on how to make Procore work for your business, and has been assigned some available hours to assist you with implementation and training. All services included in this package is available for 10 weeks after service start date. Note: This package is only available for Procore customers adding additional products to their subscription. | 10 Weeks | $6,000 CAD |
| Expand Deliver Package | This package is designed to help you achieve a faster time to value and get you off to a strong start with your new Procore solutions. In this package, you will receive tailored best practice implementation advice to meet your business needs. The Procore team is there to not only consult but help deliver your desired outcomes through partnership in product configuration and training. All services included in this package expire 14 weeks after service start date. Note: This package is only available for Procore customers adding additional products to their subscription. | 14 Weeks | $9,600 CAD |
| CoreStart Professional Services Package | This package is designed to provide flexibility to you and your teams while getting you off to a strong start during the first 12 weeks with Procore and will help accelerate time to value. All services included in this package expire 12 weeks after service start date. Note: This package is only available to certain Procore customers based on their Annual Construction Volume (ACV). Reach out to your Procore point of contact for more information. | 12 Weeks | $6,000 CAD |
| Premier Support Silver | Support services designed to provide clients with quicker response times, expert troubleshooting, proactive issue management, and monthly support reporting and consultation. Includes access for up to twelve (12) company admin users as designated points-of-contact for Customer Support for personalized support via phone and email 24-hours a day, 7 days a week. | Recurring Annual Fee | Varies |
| Premier Support Bronze | Support services designed to provide clients with quicker response times, expert troubleshooting, proactive issue management, and monthly support reporting and consultation. Includes access for up to three (3) company admin users as designated points-of-contact for Customer Support for personalized support via phone and email 24 hours a day, 5 days a week. | Recurring Annual Fee | Varies |
| Analytics Implementation Core | A guided Analytics implementation, with assistance on connecting Power BI and Procore Analytics, setting up out-of-the-box reports, and training for power user(s). | 12 Months | $2,500 CAD |
| Analytics Implementation Plus | A guided implementation with strategic planning for rollout and training. Procore’s team can provide detailed requirements discovery and custom report design; configuration and best practice consultation; and end user training. | 12 Months | $6,250 CAD |
| ERP Core Implementation | Mandatory setup fee to set up and configure ERP connector. | 12 Months | $2,250 CAD |
| ERP Implementation Plus | This service is designed to enable greater adoption of ERP connectors by providing additional training, consultation, and ERP SOP guidance and development. | Varies | $5,625 CAD |
| Training Centre Plus Implementation | A guided implementation for customers purchasing the Training Centre product. This includes enhanced site design and formatting. | 12 Months | $3,750 CAD |
| Custom Professional Services (Statement of Work) | Custom bundle of multiple services (outlined below) based on business needs. Also used for Technical Services such as Custom Integration Development & Support, as well as Integration Consulting Services. | Varies | Varies |
| Custom Integration Development & Support | Procore-provided custom integration development. Best for Clients who do not have internal technical resources and need Procore integration development resources. Note: requires a custom statement of work and scoping performed by the Technical Services team. Yearly Support & Maintenance fee will apply. | Varies, Includes Recurring Annual Fee |
Varies |
Add-on Services
| Service Name | Details | Duration | Cost |
|---|---|---|---|
| Procore Consulting Services | Virtual consulting services with Procore resources such as Project Managers, Strategic Product Consultants, Analytics Specialists and Training Management Specialists. Common uses include deep-dive virtual consulting for the Procore suite of tools, custom Procore reporting and Procore Analytics consulting. Includes 5 hours of client activities. Refer to this page for examples of how these services can be used. |
12 Months | $1,625 CAD/5 Hours of Client Activities |
| Custom Solutions | Development time for building custom forms, workflows and tools for the Procore platform. Purchased in 5-hour blocks. Work performed by Procore's Custom Solutions team. Screen reader support enabled. | 12 Months | $1,250 CAD/5 Hours |
| Integration Consulting Services | Virtual integration consulting services with Procore’s Technical Services team. Best for Clients who are building a custom integration between another system/environment and Procore. This service provides great value and expertise whether you have your own internal technical resources or are working with a third-party integrations consultant. | 12 Months | Statement of Work required |
| ERP Test Environment | This service is for ERP Integrated customers who need to test the integration in a live test environment or monthly sandbox environment. | 12 Months | $3,375 CAD |
| Remote Admin Services | Account configuration/setup and data entry services with Procore's Remote Admin Services team. Available services include configuration of company and project settings; creation and setup of new projects; and a variety of data entry services, including project backlog. | 12 Months | Statement of Work required |
| Training Centre Consulting Services | Virtual integration consulting services with Procore’s Training Centre Services team. | 12 Months | $1,250 CAD/5 Hours |
| Onsite Training | Onsite strategic consulting or training with the client, delivered by Procore's Strategic Product Consultants. Flat fee per day, which includes travel expenses. | 12 Months | $5,000 CAD/Day - Statement of Work required |
Implementation and Service Packages
| Service Name | Details | Duration | Cost |
|---|---|---|---|
| Advise Package | The Procore implementation team will offer general best practice advice for the customer’s team to execute. The Procore team is there to advise on implementation, but the customer is responsible for implementing the software for their business and training their team. | 12 Weeks | £3,650 |
| Consult Package |
The Procore implementation team will work to understand the customer’s unique business needs and will tailor best practice implementation advice to meet those needs. The Procore team is there to consult the customer on how to make Procore work for their business and has been assigned some available hours to assist the customer with implementation and training. |
18 Weeks | £7,250 |
| Deliver Package |
The Procore implementation team will work collaboratively to understand the customer’s unique business needs via discovery workshops and provide best practices guidance to meet those needs through consultations. The Procore team is there to not only consult but support the company-wide rollout of Procore through rollout strategy planning and training. |
24 Weeks | £13,100 |
| PDM Implementation | The Procore team will lead existing customers through a comprehensive set of Document Management tools configuration and consultation conversations for your first Procore PDM project. Culminating in one end user training. | 8 Weeks | £2,812.50 |
| Premier Support Silver | Support services designed to provide clients with quicker response times, expert troubleshooting, proactive issue management, and monthly support reporting and consultation. Includes access for up to twelve (12) company admin users as designated points-of-contact for Customer Support for personalized support via phone and email 24-hours a day, 7 days a week. | Recurring Annual Fee | Varies |
| Premier Support Bronze | Support services designed to provide clients with quicker response times, expert troubleshooting, proactive issue management and monthly support reporting and consultation. Includes access for up to three (3) company admin users as designated points-of-contact for Customer Support for personalized support via phone and email 24 hours a day, 5 days a week.Includes access for up to five (5) company admin users as designated points-of-contact for Customer Support. | Recurring Annual Fee | Varies |
| Analytics Implementation Core | A guided Analytics implementation, with assistance on connecting Power BI and Procore Analytics, setting up out-of-the-box reports, and training for power user(s). | 12 Months | £1,500 |
| Analytics Implementation Plus | A guided implementation with strategic planning for rollout and training. Procore’s team can provide detailed requirements discovery and custom report design; configuration and best practice consultation; and end user training. | 12 Months | £3,750 |
| ERP Core Implementation | Mandatory setup fee to set up and configure ERP connector. | 12 Months | £1,290 |
| ERP Implementation Plus | This service is designed to enable greater adoption of ERP connectors by providing additional training, consultation, and ERP SOP guidance and development. | Varies | £3,225 |
| Training Centre Plus Implementation | A guided implementation for customers purchasing the Training Centre product. This includes enhanced site design and formatting. | 12 Months | £2,250 |
| Custom Professional Services (Statement of Work) | Custom bundle of multiple services (outlined below) based on business needs. Also used for Technical Services such as Custom Integration Development & Support, as well as Integration Consulting Services. | Varies | Varies |
| Custom Integration Development & Support | Procore-provided custom integration development. Best for Clients who do not have internal technical resources and need Procore integration development resources. Note: requires a custom statement of work and scoping performed by the Technical Services team. Yearly Support & Maintenance fee will apply. | Varies, Includes Recurring Annual Fee |
Varies |
Add-on Services
| Service Name | Details | Duration | Cost |
|---|---|---|---|
| Procore Consulting Services | Virtual consulting services with Procore resources such as Strategic Product Consultants, Analytics Specialists and Training Management Specialists. Common uses include deep-dive virtual consulting for the Procore suite of tools, custom Procore reporting and Procore Analytics consulting. Includes 5 hours of client activities. Refer to this page for examples of how these services can be used. |
12 Months | £750/5 Hours of Client Activities |
| Procore Custom Solutions | Development time for building custom forms, workflows and tools for the Procore platform. Purchased in 5-hour blocks. Work performed by Procore's Custom Solutions team. Screen reader support enabled. (Note: Custom reports are handled via Consulting Services) |
12 Months | £750/5 Hours |
| Remote Admin Services | Account configuration/setup and data entry services with Procore's Remote Admin Services team. Available services include configuration of company and project settings; creation and setup of new projects; and a variety of data entry services, including project backlog. | 12 Months | Statement of Work required |
| Training Centre Consulting Services | Virtual integration consulting services with Procore’s Training Centre Services team. | 12 Months | £750/5 Hours |
| Onsite Training or Consulting | Onsite strategic consulting or training with the client, delivered by Procore's Strategic Product Consultants. Flat fee per day, which includes travel expenses. | 12 Months | Statement of Work required |
Implementación y paquetes de servicios
| Nombre del servicio | Detalles | Duración | Costo |
|---|---|---|---|
| QuickStart 4 | Paquete de implementación para nuevos clientes o implementación de Procore en una nueva división. Incluye 4 meses de servicios de Gerente de Proyecto con llamadas semanales de implementación, hasta 15 horas de consultoría adicionales, acceso a consultores de productos estratégicos y planificación estratégica. Todos los servicios de QuickStart 4 deben utilizarse en el período de implementación de 4 meses. | 4 Meses | $15,000 |
| QuickStart 2 | Paquete de implementación para nuevos clientes o implementación de Procore en una nueva división. Incluye 2 meses de servicios de Gerente de Proyecto con llamadas semanales de implementación, hasta 5 horas de consultoría adicionales, acceso a consultores de productos estratégicos y planificación estratégica. Todos los servicios de QuickStart 2 deben usarse en el período de implementación de 2 meses. | 2 Meses | $8,000 |
| QuickStart Virtual | Un paquete de implementación virtual para nuevos clientes o implementación de Procore a una nueva división. Incluye 10 semanas de servicios de Gerente de Proyecto con llamadas semanales de implementación, hasta 10 horas de consultoría adicionales, acceso a consultores de productos estratégicos y planificación estratégica. | 10 semanas | $5,000 |
| Paquete de soporte premier | Servicios de soporte diseñados para proporcionar a los clientes tiempos de respuesta más rápidos, solución de problemas de expertos, gestión proactiva de problemas, y reportes y consultas de soporte mensual. Incluye acceso para hasta cinco (5) usuarios administradores de la compañía como puntos de contacto designados para soporte al cliente. | Tarifa anual recurrente | Varía |
| Analytics Implementation Core | A guided Analytics implementation, with assistance on connecting Power BI and Procore Analytics, setting up out-of-the-box reports, and training for power user(s). | 12 Months | $2,000 |
| Analytics Implementation Plus | A guided implementation with strategic planning for rollout and training. Procore’s team can provide detailed requirements discovery and custom report design; configuration and best practice consultation; and end user training. | 12 Months | $5,000 |
| Servicios profesionales personalizados (declaración de trabajo) | Paquete personalizado de varios servicios (que se describen a continuación) según las necesidades comerciales. También se utiliza para servicios técnicos como desarrollo de integración personalizada y soporte, así como servicios de consultoría de integración. | Varía | Varía |
| Desarrollo de integración personalizada y soporte | Desarrollo de integración personalizado proporcionado por Procore. Mejor para los clientes que no tienen recursos técnicos internos y necesitan recursos de desarrollo de integración de Procore. Nota: requiere una declaración de trabajo personalizada y un alcance realizado por el equipo de Servicios Técnicos. Se aplicará una tarifa anual de soporte y mantenimiento. | Varía Incluye Recurrente Tarifa anual |
Varía |
Servicios adicionales
| Nombre del servicio | Detalles | Duración | Costo |
|---|---|---|---|
| Servicios de consultoría de Procore | Servicios de consultoría virtual con recursos de Procore, como gerentes de implementación, consultores estratégicos de productos y especialistas en administración de capacitación. Los usos comunes incluyen consultoría virtual profunda para la suite de herramientas Procore y reportes personalizados de Procore. Incluye 5 horas de actividades para el cliente. Consulte esta página para ver ejemplos de cómo se pueden utilizar estos servicios. |
12 meses | $1,375/5 Horas de Actividades para el Cliente. |
| Soluciones personalizadas de Procore | Tiempo de desarrollo para crear formularios, flujos de trabajo y herramientas personalizados para la plataforma Procore. Comprado en bloques de 5 horas. Trabajo realizado por el equipo de Soluciones personalizadas de Procore. Soporte de lector de pantalla habilitado. (Nota: Los reportes personalizados se manejan a través de servicios de consultoría) |
12 meses | $1,000/5 Horas |
| Servicios de consultoría de integración | Servicios de consultoría de integración virtual con el equipo de Servicios Técnicos de Procore. Mejor para los clientes que están creando una integración personalizada entre otro sistema/entorno y Procore. Este servicio proporciona un gran valor y experiencia si tiene sus propios recursos técnicos internos o está trabajando con un consultor de integraciones de terceros. | 12 meses | $1,500/5 Horas |
| Servicios de consultoría de análisis | Servicios de consultoría virtual con desarrolladores de Procore Analytics, especialistas en implementación. Los usos comunes incluyen familiarización y capacitación profunda de Procore Analytics, desarrollo de reportes personalizados y modificaciones del reporte de cuadro. Comprado en bloques de 5 horas.
Consultoría/Capacitación
Desarrollo
|
12 meses | $1,000/5 Horas |
Servicios titulados
Para ver los detalles de los servicios incluidos con su compra inicial*, seleccione el valor total de construcción anual aplicable a continuación.
| CV < $20M* | ACV $20M-$250M* | ACV > $250M |
* Si se ha comprado un paquete de implementación o servicio, los servicios titulados no se aplican. Póngase en contacto con su representante de Éxito del cliente de Procore con cualquier pregunta.
Nota: Todos los precios enumerados están en USD. Hable con su punto de contacto de Procore para obtener precios en otras monedas.
No-Show and Cancellation Policies
No-Show
After Procore waits 5 minutes for a client to join a meeting, a reminder (email/phone call/etc.) will be sent to the client. Procore will wait for up to 15 minutes for a client to join the meeting before ending the meeting. If the client does not join the meeting after 15 minutes, the call is considered a "No-Show" and Procore reserves the right to deduct 50% of the planned call time from the pre-billed hours. After one no-show, additional professional services hours may need to be purchased to complete project deliverables.
Cancellations
If a client notifies Procore of cancellation within 24 hours of a programd call, Procore reserves the right to deduct 50% of the planned call time from pre-billed hours, as well as any time spent for preparation/research/case scenarios built out. If a client notifies Procore of cancellation more than 24 hours before the call, no penalty will apply. Preparation/research work that was already conducted will be deducted from pre-billed hours accordingly.