Why can't I receive email from Procore?

Check the 'Send This User Messages' Setting In Your User Account

When a user account is created or when a contact's email address is added to a company's Procore account, there is a 'Send This User Messages' setting that can be turned ON or turned OFF. When the setting is ON and the email address entered in your user account is valid, you may receive Procore email messages when you are assigned to complete tasks, an action triggers a reminder or confirmation message and so on. 

• If you are not receiving messages and you are an employee of the company that owns the Procore account, contact your Procore Administrator to verify that this setting is turned ON.
• If you are a collaborator (for example, a subcontractor, vendor or speciality contractor who is accessing a Procore project in a client's account), contact a member of the project team who can ask their Procore Administrator if the 'Send This User Messages' setting is turned OFF in your account.

1. Register into Procore using an account that has 'Admin' access to the company's or project's Directory tool.
2. Navigate to the company's or project's Directory tool.
   Note: In this example, we'll navigate to the Company Directory. 
3. Locate the person who is not receiving email messages from Procore.
4. Click Edit next to that person's name. 
   
   
   
   
   
   This opens the person's Contact Information page. 
5. Scroll down to the 'Send This User Message' label and choose from these options:
   • If the 'via email' option is selected, see Add Procore to Your Mail System's 'Allowed List' below. 
     OR
   • If the 'not at all' option is selected, change the option to 'via email' in the drop-down list as shown below.
     
     
      
6. Scroll to the bottom of the page and click Save.
7. Resend the desired email notification(s) and confirm that the user is now receiving messages. For example, if the user was trying to reset their password and did not receive the Password Reset email from Procore, ask the user to attempt to reset their password again (see How do I reset an unknown password?).

Add Procore to Your Mail System's 'Allowed List'

If you (or your company's Procore users) discover you are not receiving Procore emails, you will first want to contact the person responsible for administering and maintaining your organisation's email system(s). Depending upon the solutions in place (for example, email servers, email security systems and other antivirus protection), ask your mail system administrator to ensure that any appropriate allowed lists are updated with the domain and IP address information below: 

If your users continue to report they are unable to receive email after following the guidance above, please reach out to your Procore point of contact or send an email message to: support@procore.com.